FAQ (Frequently Asked Questions)
Each sales channel and each type of ticket has its specific conditions. You can check them in Sales channels and Ticket management.
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times.
We offer bus rental with driver, complete the form to organize your trip, tour or other event ...
HifeClass® is a new recognition service for our clients where we offer a series of advantages and benefits. See more information.
The Hife Bono Virtual is a virtual wallet, included in your HifeClass® profile, to buy tickets and benefit from discounts.
If you are registered in HifeClass® you can generate invoices for your tickets directly from your user profile.
In case of an unregistered purchase you can request an invoice at User Assistance > Request invoice
If you are registered in HifeClass® you can change the name of the holder of your tickets directly from your user profile.
If you are registered in HifeClass®, you can cancel your tickets directly from your user profile.
Yes, tickets can be canceled without being registered through User Assistance> Change and Cancellations
Failure of the passenger to appear at the designated place and time of departure will result in the loss of the trip and will not entitle them to change the ticket nor receive a refund of its amount.
Ticket cancellations must be carried out through the same channel in which they were purchased. If a ticket purchased with a discount card or at a physical point of sale is to be cancelled, the passenger must go to that point of sale or, if not possible, send the physical ticket to Hife in order to process the cancellation. In case of loss or misplacement of the ticket, since it cannot be duly presented, no changes or refunds can be made.
Ticket cancellations are subject to deductions depending on when the request is made, as follows:
- For cancellations requested at least 48 hours before the service departure, the ticket amount will be refunded minus 10%.
- For cancellations requested between 48 and 2 hours before service departure, the ticket amount will be refunded minus 20%.
- Less than 2 hours before service departure, ticket cancellations are not allowed.
- Tickets must be cancelled through the same channel in which they were purchased.
- In case of ticket cancellation, any management fee associated will not be refunded.
- Round-trip tickets must be cancelled in full; it is not possible to cancel only one leg.
- Exception: for journeys to/from Barcelona and Barcelona Airport, tickets may be cancelled or changed up to 45 minutes before departure.
If you are registered in HifeClass®, you can manage your tickets directly from your user profile.
Yes, tickets can be exchanged without being registered through User Assistance> Change and Cancellations
No, it's not necessary. Purchases can be made as an anonymous user, although it is advisable to be registered to enjoy promotions, discounts and facilitate ticket management.
On the web or in the App, do a search with origin and destination, choose the day you want to travel and you will get the journey times where you can choose the rate and continue with the purchase process.
We offer discounts on our services associated with the corresponding accreditations such as Large Family.
Bicycles can be transported with a number of requirements.
Minors can travel with a series of requirements. Authorization for unaccompanied minors.
You can check all schedules, prices and routes on our website.
You can do it using our form.
Consult this section to find out how to recover it.
Responsibility is legislated by law L.16 / 1987, of July 30, on the Regulation of land transport and by Regulation (EU) number 181/2011 of the European Parliament and of the council, of February 16, 2011
The luggage that can be carried on the bus can be consulted at this link.
The transport of the bicycle on the bus and the extra luggage are subject to certain conditions and extra expenses.
Sports equipment or mobility elements can go to the bus with a series of requirements.
Musical instruments can be brought on board with a number of conditions.
The transport of pets by bus is regulated by law, see all the conditions.
We have put at your disposal a form of "Inquiries / Issues" accessible from the menu itself User Assistance > Support