
Conditions
Purchase
The sale of face-to-face tickets at the ticket office is conditional on the existence of places.
The purchase of tickets will be closed as soon as the service has been announced by public address about 3 minutes before the departure of the service.
Once the sale is closed, the bus can only be accessed if it has a sales machine en route and provided that the driver has not started the gear.
The method of payment accepted at HIFE ticket offices and points of sale is payment in cash, by bank card, by discount card and/or with the T10/120 card.
The non-presentation of the traveler at the place and time of departure will result in the loss of the trip and will not entitle him to exchange the ticket or refund of his/her amount.
Tickets paid with a financial card may only be cancelled against the card that made the purchase.
Ticketing procedures
HIFE offers 2 modes of transport cards depending on the lines and geographical areas of their travels and that can be used by pre-reloading a certain balance: the TRANSPORT card FOR GENERAL USE and the TRANSPORT CARD T10/120 for use in the geographical area of Terres de l'Ebre. These cards allow you to get discounts by pre-reloading a certain balance.
Services in which the General Use Transport Card is used offers discount on some urban transports and regular lines to: Castellón, Valencia, Barcelona, Tarragona and some regular lines of the Lower Aragon direction Zaragoza. The same card also allows you to purchase tickets, without discount, using it as a means of payment. It also allows its use in the self-sales machines located on the T-1 of Barcelona's Prat Airport.
Services Using Transport Card T10/120 allows 10 trips in 120 days at the price of 1 euro on trips within "les Terres de l'Ebre" provided that there is no transfer between different lines. It can be purchased and recharged on the same buses or at HIFE outlets. The T10 / 120 card is multi-personal and can therefore be shared by a group of people or a family. Your trips expire 120 days from the date of recharge. It also allows its use in the self-sales machines located at the Bus Station of Tortosa and Amposta.
Card cost and functionality
Transportation cards have a purchase price of 4 euros. It can be recharged on board our coaches and ticket offices. HIFE S.A is not responsible for your loss, theft or deterioration. The tariff increases will be assumed by the owner of the same and its technical duration is approximately 2 years. From the age of 2 or, when the company requires it for technical adaptations, it must be renewed by purchasing a new card so that its performance is the same. Cards can be purchased and recharged at our points of sale or on board the bus. Cards are not nominative; therefore their use can be multi-personal. Recharging can be done at any time, without that it is necessary to exhaust the entire balance and will always be associated with a minimum amount depending on the origin-destination of its services. The balance of your card will be printed on the ticket that you are given after use and/or if not in the canceller of the bus can indicate it. The top-up can be done at any time, without the need to exhaust the entire balance.
Responsible and misuse of the card
HIFE is not responsible for the loss, theft or deterioration of the card. It is also not responsible for the location, nor does it have data that allow you to know the owner of the same. Fraudulent or improper use of cards or their handling will allow us to remove them from their owner to verify misuse.
Online and telephone ticket sales
In the case of bus tickets purchased through digital channels or through our telephone service, the total amount is made up of the price of these (according to the current rates in the concession, with current promotions and discounts) plus the additional amount expressed as management cost. The latter will be applied to each ticket, and round-trip tickets will be considered as one for the purposes of the said cost. The ticket price includes 10% VAT. Through our website payment is made by bank card or the Bono Virtual and by telephone only payment by bank card is allowed.
In-person sale
At our ticket offices and self-sales machines, the accepted payment methods are cash payment, bank card or Hife transport cards.
The sale of tickets on coaches can only be made by paying in cash or by transport card.
Important: Payment made on our buses is limited to the exact amount and/or, failing that, to the acceptance of notes with an amount immediately higher than the bus ticket fare. For example, in the case of bus tickets with a fare of €1, payment is accepted with €5 notes, if the ticket fare is €8, payment is accepted with €10 notes, and so on.
The number of passengers transported and tickets sold cannot be higher than the number of authorized seats, so all minors count for the purposes of the number of passengers transported (Royal Decree 965/2006) and, consequently, all must have a ticket, without distinction of age.
The purchase of a ticket broken down into sections for a route with direct sales between its origin and destination is not permitted. If our drivers detect fraudulent use, they will require the user to pay the normal rate or invite them to abandon the service.
In the case of urban services, bus tickets apply their own associated rates. They are sold in person and always on board the bus, when accessing it, through the vending machine or other supports on board the vehicle for this purpose. Payment can be made in cash or with transportation cards if there are any associated for these services. Payment by bank card is not allowed.
Important: Payment made on our buses is limited to the exact amount and/or, failing that, to the acceptance of notes with an amount immediately higher than the bus ticket fare.
Round-trip tickets, open or closed, can only be purchased online or at the ticket office; they cannot be purchased from the vending machines on the buses. Closing of open returns must be carried out through the same ticket purchase channel.
The minimum notice to close an open return ticket is more than 30 minutes before accessing the service, and The closure is subject to the availability of places. Confirmation of return does not entail any costs. If the ticket closing time is very close to the bus departure time, the online system will not allow the closing process through the web or mobile application.
The ticket with an open return will be valid for 3 months from the date of purchase, and the possibility of closing it will depend on the availability of seats in the desired service.
When changing or closing a ticket with an open return, you will not be able to choose the seat, since the company assigns it automatically. Changes may only affect the date or time of the service; It is not possible to make any changes to the route, the personal data of the travellers, the assigned seat or the bus number. Ticket changes will be allowed up to two hours before the time stated on the ticket.
Ticket cancellations must be made through the same channel through which they were purchased.
In the event of cancellation of a ticket purchased using a discount card or at a point of sale in person, you must go to the point of sale where you purchased it to make the cancellation.
In the event of loss or misplacement of the ticket, as it cannot be properly presented, no changes or cancellations can be made to it.
Ticket cancellations have associated deductions based on your request and must be canceled through the same channel through which they were purchased. Therefore:
- Tickets at least 48 hours or more in advance of the departure of the service: the amount of the ticket is returned, deducting 10%.
- Tickets with at least 24 hours and up to 2 hours prior to the departure of the service: the amount of the ticket will be refunded, deducting 20%.
In the event of cancellation of the ticket, the management cost, if any, will not be refunded.
Cancellation of round-trip tickets is for both routes; You cannot cancel just one of them.
The special promotional campaigns for some of our bus tickets programmed by Hife are subject to particular conditions available to travelers at the point of sale and through the website, and will apply to the ticket purchased.
The user may request the withdrawal of the purchase (refund of its amount) through the digital channels enabled for sale, provided that the ticket has not been consumed or the period of validity established in these general conditions has elapsed. In accordance with article 93(k) of Royal Legislative Decree 1/2007 approving the Revised Text of the General Law for the Defence of Consumers and Users, the regulations on distance sales (with the exception of Article 98.2) on passenger service contracts are not applied. Therefore, the right of withdrawal does not apply to the reservations of human transport services.